We provide onsite IT and ICT services across the Mackay and Whitsunday region. Our field technicians are qualified and experienced. We have our own in-house job management system, which ensures our response and completion times are in accordance with all SLAs. We take stock management and integrity very seriously and ensure we always have what we need, to get the job done. Our clients represent a diverse range of industry and we’re proud to provide them with professional, onsite IT service agent representation. For more information contact our office on 07 3503 6882 or firstname.lastname@example.org
We’re committed to exceeding your expectations. We enter into Service Level Agreements (SLAs) with our customers, knowing we’ve got what it takes to provide industry best practice performance. We provide hardware and software support and onsite IT service agent representation. Most of our work is completed around 4 hours on site, between 6am and 9pm, 7 days a week, but we also complete high severity jobs with 1-2 hours onsite and fixes.
Azstar Technologies know the costs involved with missing parts and late returns of faulty equipment. That’s why we developed our own cloud-based internal system to manage all parts and equipment. We know where everything is, at any given time, from the depot, to the technician to your client or own office. We pride ourselves on having stock integrity, which is appreciated by our clients.
Our professional Mackay IT service agents and field technicians are carefully selected against a set of key criteria. This includes but is not limited to, a minimum of five years industry experience, superior trouble shooting and problem solving abilities, a commitment to customer service and a professional presentation and demeanor. We’ve got what it takes to provide you with professional onsite representation, extending your brand and business values with confidence.
We’ve got them! Azstar Technologies has Public Liability Insurance, Professional Indemnity Insurance, Depot Insurance and Stock and Transit Insurance. We also have comprehensive safety policies to ensure safe work procedures. These can all be extended if needed. Contact us today.
Azstar Technologies have been providing Queensland IT service agent representation, for assorted major vendor clients, for over 10 years. We pride ourselves on being dependable, professional and reliable. Our customers love what we do and we’re happy to provide references, if required. Our rates are competitive and our services are available 24/7 365 days a year. We have an industry leading SLA success rate and look forward to working with you.
© Azstar Technologies 2021