Mackay IT Service Agent Specialists Azstar Technologies

Mackay IT service agent specialists are Azstar Technologies.We service the Mackay and Whitsunday region, including Airlie Beach and Sarina, providing professional onsite IT and ICT representation for a range of major vendor clients. Our services are professional, cost effective and reliable. Our expertise includes, but is not limited to, the below.

Servers & Networks

Install, repair and maintain. Our technicians are problem solvers and trouble shooters. We’ll get it fixed, fast.

Desktops & Laptops

Azstar Technologies represent a range of leading brands and carry parts for prompt repair and/or service.

POS & EFTPOS

We complete over 30,000 onsite EFTPOS jobs annually. Everything from servicing to part swaps and more.

24/7 Support

Azstar Technologies provide clients with 24/7 support and are industry leaders when it comes to SLA performance.

Why Choose Us

We provide onsite IT and ICT services across the Mackay and Whitsunday region. Our field technicians are qualified and experienced. We have our own in-house job management system, which ensures our response and completion times are in accordance with all SLAs. We take stock management and integrity very seriously and ensure we always have what we need, to get the job done. Our clients represent a diverse range of industry and we’re proud to provide them with professional, onsite IT service agent representation. For more information contact our office on 07 3503 6882 or info@azstar.com.au

We’ve Got A Leading SLA Success Rate

We’re committed to exceeding your expectations. We enter into Service Level Agreements (SLAs) with our customers, knowing we’ve got what it takes to provide industry best practice performance. We provide hardware and software support and onsite IT service agent representation. Most of our work is completed around 4 hours on site, between 6am and 9pm, 7 days a week, but we also complete high severity jobs with 1-2 hours onsite and fixes.

Serious Stock Management Capabilities

Azstar Technologies know the costs involved with missing parts and late returns of faulty equipment. That’s why we developed our own cloud-based internal system to manage all parts and equipment. We know where everything is, at any given time, from the depot, to the technician to your client or own office. We pride ourselves on having stock integrity, which is appreciated by our clients.

Professional IT Service Agent Representatives

Our professional Mackay IT service agents and field technicians are carefully selected against a set of key criteria. This includes but is not limited to, a minimum of five years industry experience, superior trouble shooting and problem solving abilities, a commitment to customer service and a professional presentation and demeanor. We’ve got what it takes to provide you with professional onsite representation, extending your brand and business values with confidence.

Insurances and Protection

We’ve got them! Azstar Technologies has Public Liability Insurance, Professional Indemnity Insurance, Depot Insurance and Stock and Transit Insurance. We also have comprehensive safety policies to ensure safe work procedures. These can all be extended if needed. Contact us today.

Our Customers Love What We Do

Azstar Technologies have been providing Queensland IT service agent representation, for assorted major vendor clients, for over 10 years. We pride ourselves on being dependable, professional and reliable. Our customers love what we do and we’re happy to provide references, if required. Our rates are competitive and our services are available 24/7 365 days a year. We have an industry leading SLA success rate and look forward to working with you.