Gold Coast IT Service Agent Specialists Azstar Technologies

Gold Coast IT service agent specialists are Azstar Technologies. For more than a decade, we’ve helped our major vendor clients connect, interact and transact with their customers in a cost effective and professional fashion. We offer a central point of contact and deploy qualified field technicians to complete work requests across the city and surrounding regions. What can we do?

Servers & Networks

Get your customers back online. Install, maintain and repair. Azstar Technologies are your IT technicians in the field.

Desktops & Laptops

As professional Gold Coast service agents, we represent a range of leading brands and vendor clients.

POS & EFTPOS

Repairs, installations, part swaps, we do it all. Software, hardware and maintenance for all types of industry.

24/7 Support

Azstar Technologies provide clients with 24/7 support and are industry leaders when it comes to SLA performance.

Why Choose Us

We specialise in the service agent role. We will represent your company professionally, with quick response times, experienced IT and ICT field technicians, who have the equipment and expertise to get the job done. We understand the industry and its requirements, including SLAs, part accountability, prompt return and live updates. We’re the Gold Coast IT service agent specialists and work across the region from Ormeau to Coolangatta, including Surfers Paradise and Mount Tamborine. For more information contact our office in Biggera Waters on 07 3503 6882 or info@azstar.com.au

We’ve Got A Leading SLA Success Rate

Azstar Technologies have more than 10 years experience as service agent specialists. We’ve got an industry leading SLA success rate. We’ve always focused on large vendor representation and the bulk of our work is based around 4 hours on site, between 6am and 9pm, 7 days a week. We also have the capacity to cover high severity work and roster staff to ensure quick response capabilities.

Serious Stock Management Capabilities

We have our own in-house job management system and take stock integrity and management very seriously. We accurately record when stock is received and where it is stored, in the depot or with a technician. Our cloud-based database system provides absolute transparency, for reporting and recording purposes.

Our People Are IT Specialists

Our people are specifically chosen for their ability to provide your company with professional representation. They are thoroughly screened and tested for their IT and ICT capabilities, as well as abilities to problem solve and provide first class customer service. We don’t send technicians to jobs they don’t have the knowledge or skills to complete. You can be assured our people are the Gold Coast IT service agent specialists, you’ve been looking for. Professional. Reliable. Dependable.

Insurances and Protection

Azstar Technologies have the appropriate contracts in place with our contractors, covering the insurances and other responsibilities required to engage with PTY LTD companies. We have Public Liability Insurance, Professional Indemnity Insurance, Depot Insurance and Stock and Transit Insurance. We also have comprehensive safety policies to ensure safe work procedures.

Our Customers Love What We Do

Talk is cheap. Azstar Technologies have been in this industry for 10 years. We’re proud to hold long term contracts with major vending clients across the retail, banking, public, private and gaming industry. Why do our customers stay with us? Because they love what we do. As the Gold Coast IT service agent specialists, we provide your company with professional representation and complete your work, quickly and efficiently. We’re competitive with our rates and have an industry leading SLA success rate. We look forward to working with you.